近日,南昌富力万达嘉华酒店正式任命李婷女士(Ms.Cissy LI)为房务部副总监。全面负责房务部整体运营、服务品质提升、宾客体验升级等工作。
李婷女士长期深耕江西高星酒店行业,拥有丰富的高星酒店前厅、销售统筹管理经验。未来李婷女士将持续打造万达酒店及度假村高品质“华”文化服务体验,助力酒店稳固高端市场核心竞争力。此前,李女士担任南昌富力万达嘉华酒店宴会会务总监。
总经理孙刚刚先生对李女士任命充满信心:以营销结果为导向的房务管理,可以更好的把客户想法提前落实在酒店经营中。提供差异化的房务服务,提升客户满意度和忠诚度,促进复购和口碑传播。
Recently, Wanda Realm Nanchang is pleased to announce the appointment of Ms. Cissy Li as Assistant Director of Rooms. She will be fully responsible for the overall operation of the Housekeeping Department, service quality enhancement, and guest experience optimization.
With extensive experience in the high-star hotel industry across Jiangxi Province, Ms. Cissy Li has solid expertise in front office and general sales management within luxury hotel properties. Moving forward, she will continue to deliver the premium "Hua" cultural service experience upheld by Wanda Hotels & Resorts, and support the hotel in strengthening its core competitiveness in the high-end hospitality market. Prior to this new role, Ms. Li served as Director of Banqueting & Conference at Wanda Realm Nanchang.
Mr. Sun Ganggang, General Manager of Wanda Realm Nanchang, expressed full confidence in Ms. Li's new appointment: "A result-driven management philosophy for the Housekeeping Department, with a focus on market performance, will allow us to align operational arrangements closely with guest expectations. This will enable us to deliver differentiated housekeeping services, elevate guest satisfaction and loyalty, drive repeat purchases and word-of-mouth referrals."